FAQs

What do you usually use to dye your yarns and fibres?

I use professional acid dyes that are made in Australia. Occasionally there may be a skein or some fibres that  dyed with natural dyes, the listing will be marked natural dyed.

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Where do you source your undyed fibres & yarns?

I use a number of different suppliers, using Australian sourced fibres and yarn as much as possible. From time to time I will source fibres from elsewhere, these will be clearly marked.

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Will my fibres be much different to what I see on screen?

I always try to get the best colours on my own screen. But as different screens can vary just like your TV there may be slight differences in the colours and packs.

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I would like more than one skein of yarn or pack of fibres of the same colourway but there is only one in stock?

Sadly I do not do custom orders for yarns and fibres due to time restraints. Please contact me if you cant find your colour as I often have more colours on hand than listed.

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Can I purchase your fibres any where other then on this website?

Absolutely! I have a couple of stockists and the can be found here

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How do I best care for items made with hand dyed yarns and fibres?

Care instructions will vary depending on the skein or fibres you purchase.

Generally hand dyed fibres and yarns should be hand washed in an approved wool wash, gently spun and dried flat in the shade.

Generally, skeins marked ‘Superwash’ are able to be machine washed on a gentle or wool cycle but most will still hand wash them.

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 Do you offer custom colourways?

At this stage, sadly, I do not offer custom colourways.

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What are you postage costs?

Postage is offered at Australia Post rates. I can also mail to most countries and rates are available at the checkout. If your country is not on my list let me know and I check the rates for you. See also the Shipping & Shop Policies page for more information.

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When will my order arrive?

Packages are mailed most weekdays (but not all). For Australian customers you can expect your parcel in 2-7 business days depending on location. For international customers please allow up to 2-3 weeks

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If you have any other questions, please don’t hesitate to contact me!